Job Overview
To protect customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI's) and any subsequent changes.
Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
Undertake additional training to ensure continuous self-development.
Main Duties
* Responsibility for the day‑to‑day operation of security.
* First point of contact for the security team; manage day‑to‑day matters such as standards of dress, discipline and conduct.
* Assist in ongoing training for resident security teams and ensure all new security officers are fully trained and inducted to site procedures and policies (CCTV, access control systems, deliveries, removals, fire alarms and intruder alarm).
* Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
* Assist in review of security officers’ performance and development.
* Assist in any security/equipment investigations, e.g., thefts, missing items, complaints.
* Provide customer/client liaison as required.
* Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
* Convey important messages in the security handover and ensure all security personnel read and acknowledge them.
* Maintain security records and logs.
* Ensure compliance with all relevant legislation on data protection.
What We Are Looking For
* Previous security experience.
* SIA License.
* Full UK driver’s licence.
* Minimum 3 to 5 years of supervisory experience.
* Good literacy and communication skills; excellent verbal and written English.
* Computer and software literate.
* Reliability, self‑motivation and ability to use own initiative and work without supervision.
* Problem‑solving, decision‑making and prioritisation ability.
* Ability to transfer self‑motivation to staff.
* Tact, diplomacy and ability to deal with people at all levels.
* Self‑confidence and interest in self‑development.
* Interest in continuous improvement of the company's performance.
* Excellent attendance and time‑keeping record.
Benefits
Market‑leading flexible benefits scheme with options for dental insurance, fitness, technology purchases, high‑street discounts, cycle‑to‑work scheme, life cover, savings and shares. Access to a virtual GP, salary finance scheme and a Mitie Matching Share Plan. Recognition through Mitie Stars with cash prizes.
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