WHO ARE WE
Nestled in the heart of Londons prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
Were on the looking for a passionate and guest-focused Assistant Front of House Manager to become a valued part of our outstanding Reception team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.
If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
ABOUT THE ROLE
Reporting to the Front of House Manager, this role oversees all areas of Front of House (Reception, Service One, Guest Relations and Concierge) and extends support to sub-department leaders with managing the daily operation and working on projects to improve and enhance the guest experience. Having a thorough knowledge of all sub-departments and working with leaders on a daily basis to attend to any operational challenges or personnel issues. As Assistant Front of House Manager, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
Overseeing recruitment and continually evaluating the staffing needs of the department. Continuously looking into different options of ways recruitment and the right people can be found.
Monitoring incentives and payroll for the department.
Working on projects with the Front of House Manager to streamline the operation and improve the guest experience.
A senior contact within the hotel for managing complaints and working closely with the Executive Office to resolve guest issues.
A senior contact for Front of House, representing the department at daily meetings and leading meetings within the Front of House.
Assisting front of house in all areas when necessary to support the operation, assuming Duty Manager responsibilities.
YOUR BENEFITS WORKING AS AN ASSISTANT FRONT OF HOUSE MANAGER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Heres what we offer:
Access to Mental Health First Aiders
An extra day off to celebrate your birthday
Cycle to Work Scheme
Employee Referral Scheme
Season Ticket Loan
Enhanced Maternity and Paternity Policies
Eye Care Voucher Scheme
Social and Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
Two hotel-wide social events per year, plus additional team gatherings
Flexible Work Policy
Complimentary dry cleaning for uniforms and work attire
Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
30% Discount on internal spa treatments
30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
Complimentary meals prepared daily by our chefs
Two fully paid Study Days per year (in addition to annual leave)
Two fully paid Volunteer Days per year (in addition to annual leave)
Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group
Additional perks through YuLife
Dedicated discounts with local eataries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europeincluding seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
Hotel of the Year Group (2023) | Catey Awards
Hotel of the Year London (2022/2023) | AA Hospitality Awards
Forbes Five-Star Rating | 2022/2023
Forbes Five-Star Rating | 2023/2024
Forbes Five-Star Rating | 2024/2025
Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024
Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025 Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Please note: All applicants for the role of Assistant Front of House Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
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