Housing Options Officer / Advisor
Location: Solihull
Salary: £24.32 per hour (LTD)
Type: Full-Time | Temporary Contract (12 Weeks)
Role Overview
We are currently recruiting an experienced Housing Options Officer / Advisor to join a busy Homeless Services team in Solihull on a 12-week temporary contract. This is an excellent opportunity for someone with homelessness prevention, housing options or frontline housing advice experience to make a real impact supporting vulnerable individuals and families.
Key Responsibilities
* Manage homelessness enquiries face-to-face, by phone, email and digital channels
* Carry out housing needs and homelessness assessments
* Develop personalised housing plans and prevention strategies
* Provide advice on homelessness legislation, housing rights and support services
* Prevent homelessness through mediation with landlords, family members and agencies
* Support households into temporary and long-term accommodation
* Manage a varied caseload and maintain accurate case notes
* Work with internal departments and external partners including social care, health and support agencies
* Ensure compliance with Housing Act 1996, Homeless Reduction Act 2017 and relevant legislation
Requirements
* Previous experience in Housing Options, Homelessness Prevention or frontline housing services
* Strong knowledge of homelessness legislation and statutory duties
* Experience managing caseloads and working to deadlines
* Excellent communication and negotiation skills
* Ability to support vulnerable customers with empathy and professionalism
* Strong administration and case recording skills
* Full driving licence / access to vehicle desirable
Rate
£24.32 per hour (LTD)
If you have the relevant experience and are available for your next contract opportunity, apply today.
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