What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
* Handling customer queries, processing orders, and assisting in loading vans for our Home Delivery Drivers.
* Providing outstanding customer service by supporting customers with questions and proactively offering help.
* Building comprehensive knowledge about our products, services, and promotions to offer helpful recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and genuinely enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and uphold high standards across the store; fully trained in various skills with opportunities to learn and develop.
* Comfortable with learning new digital tools and technology, and able to move shopping containers weighing up to 15kg.
* Attentive to detail, maintaining a clean and organized store, and committed to creating the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – employer matching of 4-7.5% of contributions.
* Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome.
Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to support their roles. We promote diversity through initiatives and events, fostering inclusion and respect. To learn more about our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Working in our stores:
Our stores are dynamic environments where food is our passion, serving as vital parts of the community by offering value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country. For reference, see School leaving age - GOV.UK.
* If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* You must have the legal right to work in the UK.
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