Patient services co-ordinator

Patient Services Therapy Co-ordinator - £13.45 per hour. Customer Service | Healthcare | Temp-to-Perm Opportunity | Multiple Vacancies Blue Arrow is currently recruiting for 10 Patient Services Therapy Co-ordinators on behalf of our client, a well-established organisation within the healthcare sector. This is an excellent opportunity for candidates seeking a customer service or office-based role with a clear pathway to permanent employment in a supportive and professional environment. The Role As a Patient Services Therapy Co-ordinator, you will play a key role within a busy customer service team, supporting patients and internal stakeholders with a range of enquiries and administrative tasks. Key Responsibilities: Managing inbound and outbound customer enquiries via telephone, email, and live chat Providing accurate information and resolving queries efficiently Processing and updating information across internal systems Completing administrative duties including data entry, document management, and record keeping Working towards individual and team performance targets and service levels Ensuring all work is completed in line with company processes, compliance standards, and quality requirements This is a fast-paced, customer-focused role requiring strong attention to detail and excellent communication skills. Shift Patterns Available Full-Time Positions: Various shift patterns between the hours on 8am to 8pm, and occasional Saturdays Part time Positions available, please contact us for more information Candidate Requirements We are looking for motivated individuals who are keen to build a career in customer service or administration. Essential Skills: Strong communication and interpersonal skills Good attention to detail and organisational ability Basic IT skills with confidence using office systems Reliable, professional, and proactive approach to work Flexibility to work shifts as required Desirable: Previous experience in customer service, call centre, or office-based roles What's on Offer Initial Contract: Competitive hourly rate Structured onboarding and full training provided Supportive team environment Opportunity to gain valuable experience within a reputable organisation Permanent Opportunity: Following a successful temporary period, candidates may be offered a permanent position with a comprehensive benefits package, including: Salary starting from £28,067.46 per annum 25 days annual leave plus bank holidays Pension scheme Private medical insurance (subject to qualifying period) Life assurance Employee discount platform Ongoing training and career development opportunities Annual company events Paid volunteer day Refer a friend scheme Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.