Role Title: Remedy Consultant
Duration: 6 month contract
Location: Remote
Rate: up to £579 p/d Umbrella inside IR35
Clearance required: Must hold a current SC as a minimum (Enhanced SC would be ideal). Must be willing to go through Enhanced SC process that is specific to the customer.
Key Skills/ requirements
* Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
* Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
* Managing CMDB data model and Asset / CI Audit Log
* Experience undertaking daily checks
* Experience in the management and resolution of Remedy Incident
* Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
* Experience of Asset Management
* Create and/or update Remedy documentation to comply with software lifecycle methodologies
* Integration of Remedy with external reporting systems
* Desirable - experience generating reports from multiple Remedy sources
* Desirable - experience with direct database query technologies
* Experience supporting all stages of the Software Development Lifecycle (SDLC)
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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