Overview
More About The Role
We Make Morrisons… From a Bradford market stall to the UK's fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We're looking for an Operations Manager to join our team. Our Operations Manager plays a key role in helping our business to grow and succeed. It's their job to ensure that the store operations are running smoothly, ensuring Morrisons is a better place for our customers to shop and our colleagues to work.
Deputising for the Store Manager, it's very important that Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. They must role model great leadership skills and oversee all aspects of the store, including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated to create a high‑performing and engaged team.
Responsibilities
* Be accountable for the end‑to‑end process of all operations within the store, ensuring appropriate resources to deliver routines to the highest standard.
* Continually identify, develop and mentor talent across the store and wider region to create a pipeline of successors.
* Continuously build capability of the Management team through stretching their accountability and creating a plan for development areas.
* Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and support Managers to do the same.
* Ensure all departments and colleagues are compliant with food safety laws and other safety and legal requirements.
* Support Managers with forward‑thinking action plans for their departments to increase performance.
* Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities that maximise performance.
* Use freedom within the framework to develop local ideas to exceed sales targets and drive performance while motivating colleagues.
* Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer.
* Lead by example to deliver exceptional standards and performance across the store, focusing most on what matters most for customers.
* Oversee all processes that affect availability of products for our customers while building the capability of the Management team to give feedback to the respective business areas to continuously improve customer experience.
* Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans, working with central teams to provide insight and opportunity to continually improve the service we offer.
About You
* Strong leadership skills with the capacity to listen and respond.
* The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things.
* Strong coaching skills. Ability to give feedback to ensure common ways of working.
* A passion for driving talent and creating a successful team culture.
* The ability to resolve challenges and build trust between the full store team.
* Set clear objectives that link directly to each department and are aligned with Morrisons priorities.
* The power to create a culture that fosters and values collaboration.
* Previous experience in the retail industry, managing a large customer‑facing and high‑turnover operation (over £150k turnover per week) is essential.
We are an equal opportunities employer and welcome applications from all sections of the community.
Benefits
You will play a vital role in our business and have a huge impact on our success, so you will receive excellent training, support and continued development. We offer a competitive salary and superb benefits package, including a generous bonus, an attractive pension scheme, private healthcare and a colleague discount that you can share with friends and family. Family‑friendly policies include 26 weeks maternity and adoption leave along with neonatal and fertility leave.
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