Job Description
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due to maternity leave and a secondment, we are looking to recruit two temporary Customer Support Advisers. The posts include handling customer inquiries, providing support, and resolving issues related to the Care Inspectorate. The role will involve managing complaints, offering support and guidance, and ensuring a high level of customer satisfaction.
About you
The successful candidate will work in a small team to deliver responsive and value-based services. The post will be rewarding to anyone who values delivering a quality service and a strong customer-focused approach.
Next steps
You’ll find more information in the job profile and person specification.
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete an application form and also our equal opportunities form to help us monitor and evaluate the diversity of applicants applying for our roles, by 08:00 on Monday 21 July 2025.
It is anticipated that interviews will be held no sooner than 11 August 2025 at our Dundee office, Compass House, 11 Riverside Drive, Dundee, DD1 4NY.