We are recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department.
Summary of responsibilities:
* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell - Desktop and Laptop training
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