Job Overview
The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues and performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player to ensure the smooth operation of our broadcasting operations.
Responsibilities
* Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass‑through services.
* Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers.
* Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility.
* Create and update tickets for every task, working these through to resolution.
* Learn and grow on the job, getting involved in traditional broadcast solutions while keeping a keen eye on the future of broadcasting.
* Field calls, deal with routine maintenance and proactive checks, attend routine fault reports.
Shift Pattern
You will be required to work a shift pattern that covers a 7‑day fortnight, normally comprising Week 1 – Mon, Tue, Fri, Sat, Sun / Week 2 – Wed, Thu 12‑hour days with one‑hour break on an early/late rotation.
Qualifications
* Competent knowledge of Microsoft Windows systems, Win10/11 and Windows Server.
* Solid understanding of compressed and uncompressed IP video networks and troubleshooting (e.g., 2022‑2, 2022‑6, 2110).
* Working knowledge of Active Directory (Microsoft).
* Cloud knowledge (AWS / Azure).
* Fault investigation and log interrogation.
* Knowledge of broadcast chains and platform.
* A degree or qualification in Broadcast Engineering / Media Technologies or equivalent.
* Desire to work in a pressurised environment meeting the demands of a live broadcast environment.
* Ability to resolve complex problems where precedent may not exist.
* Excellent people, communication and coaching skills – a highly effective, positive, and influential communication style.
Benefits
* Sky Q, Sky Glass at exclusive rates.
* Generous pension package.
* Private healthcare.
* Discounted mobile and broadband.
* Wide range of Sky VIP rewards and experiences.
EEO Statement
We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Background Check
Upon a successful application, you will be required to complete a criminal record check. Depending on the role and nature of any convictions, we may withdraw the offer.
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