Job overview
This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role-specific criteria.
The Clinical Site Manager (CSM) is a senior clinical role charged with the operational responsibility and accountability for patient pathways that support a corporate patient view across the trust. This will enable and facilitate timely and accurate inpatient flows through their admission, flow through the hospital and timely discharge. The CSM is also wholly responsible for the management of the hospital site with appropriate liaison with specific service managers and on call teams. This post has budgetary responsibility in terms of authorising bank shifts and coordinating staffing out of hours.
Main duties of the job
· Work with all teams to seek to constantly develop and improve the Emergency Department (ED), emergency and elective inpatients’ pathways in order to facilitate a seamless delivery of high standards of care based on a corporate patient view, with a focus to eradicate over-crowding in ED. This will include supporting Divisions with Corporate Projects including reducing the median hour of discharge.
· Act as a role model for excellent clinical practice and standards of behaviour, promoting the trusts values and behaviours at all times, as well as expecting this of others.
· Act as a senior clinical decision maker for patient flow when issues are escalated that the relevant teams are unable to resolve. You will work with the staff to ensure future learning and development of staff’s problem-solving skills.
· Provide the necessary timely business intelligence and evidence to support decisions, communicating and empowering the necessary staff to ensure these are actioned.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities
· Work with all teams to seek to constantly develop and improve the Emergency Department (ED), emergency and elective inpatients’ pathways in order to facilitate a seamless delivery of high standards of care based on a corporate patient view, with a focus to eradicate over-crowding in ED. This will include supporting Divisions with Corporate Projects including reducing the median hour of discharge.
· Act as a role model for excellent clinical practice and standards of behaviour, promoting the trusts values and behaviours at all times, as well as expecting this of others.
· Act as a senior clinical decision maker for patient flow when issues are escalated that the relevant teams are unable to resolve. You will work with the staff to ensure future learning and development of staff’s problem-solving skills.
· Provide the necessary timely business intelligence and evidence to support decisions, communicating and empowering the necessary staff to ensure these are actioned.
· Ensure that appropriate issues are escalated to the right people at the right time to ensure safe and appropriate practice and standards are being maintained. These may be clinical, operational, financial or reputational issues that have wider trust implications.
Communication
·Ensure highly developed communication skills to be able to facilitate liaison between departments and between the multi-professional teams. The role will be required to constructively challenge standards and behaviours, enabling the resolution and learning for those involved.
Service Delivery and Improvement
·The day-to-day senior operational & Clinical support to enable timely effective decisions to be made about the daily capacity and flow engaging Divisional and Clinical Leads as required. Provide support to developing robust operational plans in line with all the standards the trust is required to achieve. The decision making processes should be primarily to enable patient safety but also to make the most effective and efficient use of allocated resources.
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People Management and Development
·Responsible for carrying out duties in line with the Trust’s e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
·Be an accountable leader and practitioner who is highly visible throughout the trust and who supports the clinical patient pathways promoting clinical standards. This will be as a result of using personal advanced practice skills, as well as facilitating learning in others. You will provide visible and productive support where needed on any given shift.
Patient Care Delivery
·With regards to problems identified with patient flow issues, undertake a root cause analysis for problems which arise that are unable to be resolved immediately. Take the responsibility to facilitate learning, change and systems to avoid repetition of the problem through liaison with all the departments involved.
·Ensure that the patients care is always prioritised and act as a patient advocate.
Learning and Development
·Attend mandatory training updates as required.
·Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
·Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
·Identify own learning needs and jointly plan training requirements with your line manager
·Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Person specification
Professional Registration
Essential criteria
1. Registered nurse with NMC
2. Masters degree level qualification or equivalent experience
3. Evidence of further/ ongoing professional development
Desirable criteria
4. formal project management qualification
5. professional clinical qualification
Experience & Qualifications
Essential criteria
6. Significant management experience
7. The ability to lead a team and delegate duties
8. Comprehensive understanding of clinical governance
Desirable criteria
9. Evidence/ understanding of service improvement techniques
10. Evidence in delivering improvements to facilitate change that has has direct patient benefit
Skills
Essential criteria
11. Exceptional communication skills, both verbal and written
12. The ability to manage difficult situations appropriately
13. To be able to plan, prioritise and delegate work
14. The ability to deal with multiple different demands in a short space of time
15. The ability to lease with multiple teams to share information
Desirable criteria
16. Knowledge of IT systems such as Careflow, Symphony, Evolve, Panda, Bamboo, Health Roser, Microsoft teams& Excel
17. Evidence of team building skills
People Management
Essential criteria
18. Evidence of leading a team and working alongside HR, sickness management, disciplinary management
19. Evidence of using policies and procedures to ensure equality is maintained
Desirable criteria
20. The ability to motivate a team in difficult situations and following distressing incidents
21. Evidence of dealing and communication difficult and sensitive information
Equality, Diversity and Inclusion
Essential criteria
22. Evidence of having undertaken own development to improve understanding of equalities issues
23. Evidence of having championed diversity in previous roles (as appropriate to role)
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications