Job Title: Housekeeping -Room Attendant
Site: Henrietta House, 27-29 & 33, Henrietta Street, BA2 6LR Bath, United Kingdom
Responsible to: Hotel Manager, Rooms Division Manager, Operations Attendant/ Supervisor
Contract Hours: Minimum 3-20 hours per week
Responsible for Housekeeping:
Cleaning and servicing of all bedrooms, corridors, back of house and public areas.
Main Duties:
* Enters and prepares the room for cleaning, including stripping and making beds.
* Dusts the room and furniture.
* Replenishes guest room and bath supplies.
* Cleans the bathroom.
* Cleans the closet.
* Vacuums and racks the carpet.
* Checks and secures the rooms.
* Replenish amenities according to the operational standards.
* Deliver and retrieve items on loan to guests e.g. iron and ironing boards
* Ensure security of guest rooms and privacy of guests
* Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
* Cleans guest bathroom/bedroom/floor corridor.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Empty trash containers and ashtrays.
* Remove all dirty terry and replace with the clean par to the designated layout.
* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
* Replace facial, toilet tissue and bathroom amenities in correct amount and location.
* Inspect condition of bathrobes and replace soiled/damaged ones.
* Remove dirty bed linen and make up bed with clean linen.
* Replace laundry bags and slips.
* Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
* Dust and polish all furniture.
* Realign furniture to the floor plan.
* Responsible for replenishment of guest complimentary water.
* Responsible for the cleanliness and maintenance of his work area.
* Responsible for the Hotel property in the work area.
* Attends to guest calls, guest requests /guest complaints in the area assigned to him.
* Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
* Responsible for following the standard operating procedures.
* Responsible for achieving and exceeding the guest satisfaction score.
* Update status of rooms cleaned on assignment sheet.
* Return and restock cart at end of shift.
Job Types: Part-time, Temp to perm, Zero hours contract
Pay: £12.21 per hour
Benefits:
* Employee discount
* On-site parking
Work Location: In person