Job Description
General Manager (Residential)
Premium Residential Living - BirminghamUp to £41,000 + Annual Bonus + Excellent Benefits & Career Progression
About the Role & the Building
We're exclusively recruiting a General Manager (Residential) for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront community is part of a wider premium portfolio and represents the next evolution of modern urban living.
Designed to prioritise resident experience, community and lifestyle, this building combines spacious contemporary homes with exceptional amenities.
This isn't just a job, it's an opportunity to manage, shape and launch a flagship building within a well-respected global property group.
As the General Manager, you will be the senior on-site leader, fully accountable for operational performance, team leadership and resident experience.
What You'll Be Responsible For:
* Lead the day-to-day operation of the building and set the tone for service excellence
* Deliver outstanding customer service and engagement with residents & guests
* Recruit, develop and manage your on-site team to deliver premium service standards
* Champion resident feedback and drive continuous improvement
* Ensure building security, health & safety and statutory compliance
* Manage operational budgets, staffing rotas and performance reporting
* Oversee front desk functions including move-ins and move-outs
* Prepare, raise and track purchase orders to support operations
* Work with the Operations Manager on strategic short & long-term planning
* Represent the building as the primary operational lead and accountable person
What We're Looking For:
* Proven experience in delivering exceptional customer service
* Strong leadership and team management capabilities
* Excellent communication and interpersonal skills
* Calm, organised and decisive approach under pressure
* Confident with technology, operational systems and software
* Commercially focused with experience in budgeting & reporting
* Strong organisational and problem-solving skills
* Adaptable, resilient and solutions-oriented
* Excellent spoken English; additional languages welcomed
* A proactive and positive attitude with a passion for premium residential operations
Ideal candidates may come from sectors such as:
* Build-to-Rent (BTR) / Residential Property Management
* Hotel, Hospitality or Retail Management
* Student Accommodation (PBSA) or Senior Concierge Operations
What You'll Get In Return:
* Basic salary up to £41,000
* Annual performance-related bonus
* 28 days holiday including Bank Holidays
* Your birthday off each year
* Company pension scheme
* Employee discount platform
* Recognition programmes and team events
* 24/7 Employee Assistance Programme
* Structured progression & career development