6 Month Contract With A Local Authority
Role Purpose
To provide efficient, high-quality administrative and customer support to Children’s Social Work Teams, ensuring smooth day-to-day operations and compliance with statutory requirements.
Key Responsibilities
* Act as the first point of contact for incoming calls, including safeguarding referrals
* Handle enquiries professionally, record accurate information, and escalate urgent concerns to Senior Managers
* Provide excellent customer service and build positive working relationships
* Manage incoming and outgoing correspondence in a timely and professional manner
* Maintain accurate filing systems, both electronic and paper-based
* Support Data Protection Subject Access Requests (DSARs) and police information requests
* Carry out general administrative duties including scanning, printing, photocopying, and booking rooms, transport, and accommodation
* Maintain and update databases, ensuring accuracy and data validation
* Organise meetings, manage diaries, send invitations, and take minutes
* Monitor and maintain office supplies and stock levels
* Set up laptops and phones for new starters and maintain equipment logs
* Support troubleshooting of basic IT or system issues
* Assist with ad hoc administrative and IT-related tasks as required
* Manage petty cash and record transactions in line with procedures
* Monitor and track service-related expenditure
* Create and maintain children’s records on internal systems (PLANT), including safeguarding referrals, assessments, and reviews
* Ensure all records meet statutory guidelines and deadlines
* Provide system support to colleagues, including training and troubleshooting
* Carry out system administration tasks such as adding users, resolving duplicates, and maintaining accurate case records
* Create and close cases and maintain all related electronic records
* Update records to reflect changes in child or family circumstances
* Provide administrative support for recruitment processes, including arranging interviews
* Support onboarding and training of new staff
* Assist colleagues and Social Work Teams with system and equipment queries
Requirements
* Recent and strong administrative experience
* Good IT skills, including experience with databases and Microsoft Office
* Excellent attention to detail and accuracy
* Strong communication skills, both written and verbal
* Professional telephone manner and customer service experience
* Ability to work effectively as part of a team
* Proactive attitude with a willingness to support others
* Ability to manage workload and prioritise tasks in a busy environment
* Resilience and ability to adapt to changing situations
* Experience working in a public sector or social care environment
* Experience using case management or database systems
Additional Information
* Standard DBS check required
* Must have access to a car
* Must live within a 30-minute drive due to rural location and limited public transport
* Bi-Weekly Payment Schedule
* 37 Hours Per Week