UK-Kettering
Role Purposes
The role is responsible for providing 3rd line support for cloud services such as email, IaaS, PaaS, IaC, storage, DevOps, and network environments.
Main Accountabilities
* Responsible for the technical design, planning and implementation of cloud infrastructure services to support e.surv’s strategic projects and technology roadmap
* Be pivotal in e.surv’s adoption of Cloud technologies, playing an active role in modernising services in Microsoft Azure, including the use of IaC.
* Provide day‑to‑day 3rd line support of the IaaS, storage and network infrastructure
* Provide day‑to‑day 3rd line support of IT services and tools such as Active Directory, File & Print services, and Exchange Online.
* Provide efficient and effective escalation path for junior members of the team
* Own day‑to‑day relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture
* Promote technical implementations into production
* Ensuring IT assets are maintained in the IT Asset register
* Ensure supported services are kept updated, secure, and plans in place prior to End of Life
* Lead root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas.
Knowledge and Expertise – Essential
* Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks)
* Experience in building infrastructure services with Infrastructure as Code
* Deep experience of supporting Active Directory, GPO, and Azure AD.
* Experience in building/managing pipelines within Microsoft DevOps
* Good exposure of supporting Remote Access Solution e.g. VPN, Cloudflare
* Experience of anti‑virus solutions (e.g BitDefender)
* Understanding of networking protocols (IP routing) and principles of network traffic, TCP/IP and networking technologies
* Solid understanding of Backup and Restore technologies, including Azure ASR
* Experience acting as technical escalation point for support teams
* Good knowledge of operating systems (Windows, Linux, iOS)
* Good understanding of process improvement including Incident and Problem Management
Equal Opportunity Statement
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
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