Join Our Team as a Customer Service Agent at Zendbox!
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities
* Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
* Provide timely and accurate information regarding order processing, shipping, and product availability.
* Collaborate with internal teams to address customer concerns and escalate issues as necessary.
* Document customer interactions and update records to ensure accurate tracking of inquiries.
* Assist in developing customer service protocols that improve overall client satisfaction.
What We Offer
* A dynamic, fast-paced work environment
* Opportunities for training and professional development
* Competitive salary and benefits package
* A supportive team culture that values your contributions
Requirements
What You’ll Need:
* Previous experience in a customer service role is preferred.
* Strong verbal and written communication skills.
* Ability to handle difficult situations with professionalism and empathy.
* Proficiency in using customer service software and CRM systems.
* Strong problem-solving skills and attention to detail.
* A collaborative team spirit with a positive attitude.
Benefits
* Base salary £24,000 - £28,000 DOE
* Annual leave allowance - 25 days + bank holidays
* Paid birthday leave
* Free parking on-site
* Free snacks and drinks
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