Customer Service Advisor - Technical Support
Location: Birmingham B7
Salary: £23,810 -£25,350
Contract: Full-time | Permanent - 8am - 4pm Monday - Friday
We are currently recruiting for a Customer Service Advisor to join our clients growing team in Birmingham. This is a fantastic opportunity for someone who is passionate about delivering excellent service and is keen to develop within a technical customer support environment.
You will act as a key point of contact between the business and a range of stakeholders including installers, clients, and suppliers. You'll also play an important role in completing and managing administrative documentation such as job sheets and data cards.
Please note: full training will be provided to help you succeed in this technical support role.
Key Responsibilities:
Provide professional and efficient customer support via phone and email
Liaise with installers, clients, and suppliers to coordinate technical services and resolve issues
Complete and manage job sheets, data cards, and spreadsheets accurately
Log and track customer interactions and technical support tickets
Follow up on outstanding queries and ensure timely resolution
Maintain clear and organised records in line with company procedures
Support wider team with general administrative and customer service tasks as needed
What We're Looking For:
Strong communication and interpersonal skills
Confident liaising with multiple stakeholders
Good attention to detail and accuracy in admin work
Comfortable using Microsoft Excel and other office software
Ability to stay organised and prioritise workload
Willingness to learn and take on technical product knowledge (training provided)
Previous customer service experience is desirable, but not essential
What We Offer:
Full on-the-job training and support
A friendly and supportive team environment
Opportunities for growth and development within the business
Monday-Friday working hours (no weekends)
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