Join a Leading IT Solutions Provider as a Service Desk Engineer!
Location: Horsham (Must be a driver with your own transport)
Salary: £30,000 - £35,000 DOE
Hours: Monday – Friday, 09:00 – 17:30
About:
Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.
About the Role:
As a Service Desk Engineer, you’ll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success.
What You’ll Do:
* Act as the first point of contact on the Service Desk, handling calls, emails, and logging issues while keeping clients updated.
* Provide remote support via RMM, manage alerts, and monitor systems, backups, and configurations.
* Attend client sites across the South-East and London when on-site support is required.
* Manage tickets through to resolution, escalating where necessary, and consistently meeting SLAs.
* Identify opportunities for proactive maintenance, projects, and sales leads.
* Support installations, project work, and maintain accurate documentation and organised workspaces.
* Represent the business professionally, building strong client relationships.
* Take ownership of personal development, continually building skills and knowledge.
What We’re Looking For:
* Experienced 2nd Line within MSP.
* Independent worker with strong organisational skills.
* Calm and professional communicator, even under pressure.
* Respectful of confidentiality and sensitive client information.
* Detail-oriented problem solver with sound decision-making skills.
* Team player with excellent interpersonal abilities.
* Technically proficient with a passion for IT and innovation.
If you’re driven, eager to learn, and ready to take your IT career to the next level, we’d love to hear from you!
Apply today and join a team where your passion for technology will truly shine!
NW18673
*For your information*
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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