Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're at the forefront of this change. We prioritize people, offering exciting, engaging, and entertaining experiences accessible at your fingertips. We push boundaries through innovation, technology, and our people. When you join Entain, it's your game—let's win together.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Working in our lively Ladbrokes & Coral betting shops, no two days are alike, and you'll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Process transactions, including cash handling.
5. Demonstrate our products and betting terminals.
6. Handle customer concerns with empathy and problem-solving skills.
7. Work towards targets and goals.
8. Maintain shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 10 hours, comprising long opening and closing shifts, and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in a healthy work-life balance and provide your rota at least four weeks in advance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Strong relationship-building and effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Outside of work, you can earn recognition from leaders and colleagues, and enjoy amazing prizes. Join a talented, inclusive, and supportive community that celebrates individuality. If you need adjustments during recruitment, please contact us.
Our commitment to diversity and ethics
At Entain, we value diversity, equity, and inclusion. We strive to create a respectful environment where everyone feels valued and celebrated. We adhere to all applicable recruitment laws and employment regulations globally.
Additional Information
At Entain, we offer a competitive salary and comprehensive benefits, including:
* Optional overtime.
* Pension Scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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