As Contact Centre Manager – Service, you'll have full responsibility for the UK Service Operation, delivering key metrics and efficiencies through supportive leadership and performance management. You'll ensure your team leaders are engaged with our transformational journey and are supported in the successful adoption of change programs, resulting in improved colleague engagement and NPS scores
You will be supporting and developing the team, inspiring them and ensuring that engagement and customer NPS are at an all time high. Your authentic leadership style and proactive nature will mean that you're able to promote continuous improvement throughout our contact centre.
Benefits:
* Excellent basic salary
* Working 37.5 hours per week on a set shift pattern (including weekends)
* No late working, our contact centre closes at 6pm
* 30 days annual leave per annum, plus Christmas Day, Boxing Day and New Years' Day
* Employee Assistance Program
* Brilliant staff discounts on products
* Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out
* A social committee which organises nights out and fundraising events
* Free onsite parking
* Discounted gym membership
You'll have a proven track-record of creating and embedding a customer centric culture within a medium or large sized contact centre operation. You'll have experience of motivating, coaching and developing team leaders as well as the ability to delegate and monitor performance against agreed KPIs.
With an authentic leadership style, you'll possess a continuous improvement focused mindset with a true desire to create a best in class contact centre.
If you are a customer service manager / contact centre manager with experience in leading a customer service contact centre operation within a medium to large sized business then we want to hear from you.
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
To find out more about what it's like to work here, visit our careers site:
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