Overview
Head Concierge at RBH – The Edinburgh Grand, Edinburgh, UK.
RBH operates The Edinburgh Grand, located in Edinburgh’s New Town. The property is reimagined as part of The Luxury Collection, reflecting timeless elegance and character.
The Role
We are seeking a passionate and accomplished Head Concierge to lead our Concierge team and embody the essence of The Luxury Collection brand. As Head Concierge, you will be the cultural ambassador of our hotel, curate extraordinary guest journeys, open doors to Edinburgh’s hidden gems, and ensure every stay is infused with authenticity and luxury. You will lead the Concierge team, inspire excellence, build lasting relationships, and create experiences guests remember long after departure.
As Head Concierge, you will be the cultural ambassador of our hotel who will curate extraordinary guest journeys, open doors to Edinburgh’s hidden gems, and ensure every stay is infused with authenticity and luxury.
Why the Role Matters
The Luxury Collection is built on authentic experiences and epicurean moments that connect guests to the soul of a destination. As Head Concierge, you are the storyteller and connector who crafts tailored journeys, unveils hidden gems, and ensures every moment at The Edinburgh Grand reflects the richness, flavour, and spirit of Edinburgh.
What You’ll Be Doing
* Leading and inspiring the Concierge team to deliver exceptional, personalised service in line with The Luxury Collection standards
* Curating authentic local experiences and epicurean moments that reflect the spirit of Edinburgh
* Serving as a knowledgeable and trusted advisor to guests, offering bespoke recommendations and exclusive access to the city’s hidden gems
* Building strong relationships with local partners, cultural institutions, and culinary venues to enhance the guest offering
* Coordinating VIP arrivals, special requests, and memorable guest touchpoints with precision and care
* Maintaining a visible presence in the lobby, embodying warmth, confidence, and discretion at all times
* Collaborating with Front Office, Housekeeping, and F&B teams to ensure a seamless and luxurious guest journey
* Manage departmental administration, scheduling, and budgeting effectively
* Represent The Edinburgh Grand at industry networking events, embodying the prestige of the hotel and The Luxury Collection brand
What You’ll Bring
* A passion for delivering exceptional, personalised service in a luxury setting
* Deep knowledge of Edinburgh’s culture, dining, and hidden gems, or a genuine excitement to discover them
* Previous experience in a concierge or guest-facing leadership role within a high-end hotel
* Strong leadership skills with the ability to inspire, mentor, and elevate your team
* A warm, confident, and approachable presence with guests and colleagues
* Impeccable attention to detail, problem-solving skills, and a calm approach under pressure
* A natural curiosity and enthusiasm for creating unforgettable guest experiences
* Membership in Les Clefs d\'Or, or working towards it would be a great advantage
* Fluent in English and ability to speak other languages is a great advantage
Why You’ll Love This Role
It’s an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You’ll be part of a team that values authenticity, curiosity, and collaboration.
Plus, you’ll be backed by RBH’s supportive culture – a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process
RBH views recruitment as a two-way journey. Our Talent Acquisition Partner may invite you for a Teams pre-screening conversation to explore alignment with goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Perks You’ll Love
* Discounted hotel stays for you and your loved ones
* An extra day off to celebrate your birthday
* 30% off food and drink at RBH hotels
* Refer a Friend scheme—earn up to £250 per referral
* Wagestream—flexible access to your pay
* Life Insurance, Employee Assistance Programme, and year-round social and wellness events
* Free meals on duty
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require reasonable adjustment, please let us know.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries
Referrals increase your chances of interviewing at RBH by 2x
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