Overview
Housing Assistant. Pay: £15.06 per hour, 37 hours per week, Mon-Fri. Location: 3x - Corby, NN17 4SW (office based); 1x - Kettering, NN16 8PP (office based). Length: 10 weeks. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.
Responsibilities
* Management of property tenancies and garage allocations lettings:
o Arranging signups and viewings with applicants
o Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
o Updating the Housing IT system with any changes to tenancies and lettings as they occur
o Raising inspection requests and offers
* Management of accounts and rechargeable repairs:
o Letter production, rent credit, adjustment and refund documents
o Raising requisitions and processing invoices
o Taking payments for accounts
* Tenant Involvement and Engagement activities:
o Producing and organising the printing of materials, flyers and Agenda preparation
o Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
* Effective and inclusive customer service:
o Providing advice, information or answers to queries that may arise at first point of contact
o Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
o Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer
Requirements
* We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.
Qualifications and Attributes
* The perfect candidate will:
o Be a quick learner with strong organisational skills
o Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
o Be able to deal with confidential and sensitive information
o Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
o Understand and be able to comply with the Council\s policies and procedures
Desirable
* Experience or knowledge of housing management practice and housing legislation
* Experience of working within a local authority housing department or registered social landlord or a similar role
* Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH
If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don\t hesitate to apply now!
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