Avondale Foods is a leading food manufacturing company of Fresh and Chilled products supplying leading retail businesses including Marks & Spencer, Waitrose, Dunnes, Morrisons, Aldi & Lidl throughout the UK & Ireland. Manage direct customer contact for day-to-day queries, forecasts, complaints and product updates while taking ownership of weekly performance summaries for all customer accounts. Support the Customer Account Manager and M&S Account Manager with joint business planning, seasonal launches and promotional activity and proactively track commercial risks such as chargebacks, shortages, OTIF and compliance issues, working cross-functionally to resolve them. Key Responsibilities Attend regular customer calls with the M&S Account Manager. Prepare customer-ready presentations, reporting packs and meeting notes. Respond directly to M&S day-to-day queries. Support NPD meetings, critical paths and launch tracking with M&S teams. Produce reports using internal and external data sources Analyse data reports and trends and present findings Carry out store visits and complete product benchmarking and pricing surveys Use customer portals and data source points / manage Brandbank system Investigate customer issues to completion Visit customers and attend customer meetings in GB Represent Avondale Foods in customer calls and meetings and in delivering presentations Contribute to the development of a culture of Integrity, collaboration do the right thing approach in all interactions. Ensure Food Safety compliance with company policies and regulatory requirements to remain audit-ready at all times. KPIs for this role: OTIF performance for M&S Accuracy of weekly EPOS and forecast reporting Timeliness of response to customer queries Reduction in chargebacks / compliance issues Essential Criteria Experience in FMCG customer account support, supply chain coordination, or customer service within a retailer or manufacturer. Strong commercial awareness understanding of margin, profitability and supply chain metrics. Ability to communicate confidently with buying, supply chain and technical teams. Comfortable representing the business in customer calls and meetings. Ability to escalate risks early and manage solutions cross-functionally Proficient in Microsoft Office suite Valid Driving Licence Desirable Criteria Strong organisational skills with the ability to manage multiple priorities and deadlines Excellent written and verbal communication skills Ability to analyse data and produce reports Proactive problem-solving skills with a customer-focused mindset Confidence in working cross-functionally with sales, operations and logistics teams Strong attention to detail and accuracy in administrative tasks Ability to build and maintain strong relationships with customers and internal stakeholders Experience supporting projects such as product launches, promotions, or process improvements Adaptability and ability to work in a fast-paced environment Third level education in Sales / Marketing or relevant subject Experience in a customer facing role Skills: Administration Customer Service Sales Administration Contacting customers Benefits: Wellbeing initiatives Subsidised canteen Pension Medical Aid / Health Care
TPBN1_NI