Job Title: Resident Liaison Officer
Location: Bradford
Salary: £29,000 per year + £350 per month car allowance
Overview
We are currently recruiting for a Resident Liaison Officer to join a growing team delivering planned maintenance and refurbishment works within residential communities in Bradford. This role is ideal for someone with strong communication skills who is passionate about providing excellent customer service and ensuring residents are fully supported throughout improvement works to their homes.
Key Responsibilities
Act as the main point of contact for residents before, during, and after planned maintenance or refurbishment works.
Build positive relationships with residents to ensure they are fully informed about upcoming works, timelines, and any potential disruptions.
Carry out resident consultations, home visits, and pre-start meetings to explain the scope of works.
Provide clear communication regarding schedules, access requirements, and progress updates.
Handle resident queries, concerns, and complaints in a professional and timely manner.
Work closely with site teams, project managers, and subcontractors to ensure works are delivered with minimal disruption to residents.
Maintain accurate records of resident interactions, feedback, and support requirements.
Support vulnerable residents by ensuring appropriate arrangements are made during works.
Distribute letters, newsletters, and other communications relating to project activities.
Assist with customer satisfaction surveys and ensure feedback is captured and reported.
Key Requirements
Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison, or similar customer-facing role within housing, construction, or property services.
Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds.
Experience managing resident concerns and resolving issues in a calm and professional manner.
Good organisational skills with the ability to manage multiple properties and tasks.
Full UK driving licence and willingness to travel locally.
Proficiency in Microsoft Office and basic administrative systems.
What's on Offer
Competitive salary of £29,000 per year
£350 per month car allowance
Opportunity to work on meaningful housing improvement projects within local communities
Supportive team environment with opportunities for career progression