Job Purpose
We’re looking for an apprentice to join our customer-facing Housing team. As a registered Social Landlord, Clyde Valley Housing Association provides over 4,700 affordable homes to individuals and families across Lanarkshire and East Dunbartonshire. The Housing team support our customers to find suitable homes and to help them to stay in their homes, whilst ensuring homes and communities are well maintained.
As an apprentice, you’ll be supporting our housing team by answering queries from customers, processing application forms and other documents, drafting letters and other communication with our customers and will accompany our Housing Officers when they visit customer homes and estates. You will support our customer consultation work to find out what our customers think about our services and have the opportunity to make links with other organisations such as local councils and charities who also provides services to our customers. Part of this role will also involve learning about the regulations within the sector and you will support the gathering of information to report to the Social Housing Regulator.
What will I learn?
During the study part of the apprenticeship, you’ll learn about the wider social housing environment, the impact of homelessness and the laws that apply to Social Landlords and the rights of tenants. You’ll study for a recognised qualification from the Chartered Institute of Housing which provides an excellent foundation for a career in housing.
Within the workplace, you’ll learn about the following areas of housing:
* Housing Options – Learn about the options available to people seeking a home, how people become eligible for a social home and how they apply for a home.
* Allocations – Learn how homes are allocated and what policies and procedures affect people applying for a social home.
* Tenancy Sustainment – Learn about the rights and obligations of tenants and landlords, learn about how anti-social behaviour is managed and learn about how rent is collected.
* Neighbourhood management – Learn about how communal areas are managed and maintained.
* Partnership Working – Learn about customer consultation and feedback and how this helps to improve services and learn about other organisations that support our customers.
* Compliance and Reporting – Learn about the reports that Social Landlords are required to produced and the standards that they have to uphold.
What qualifications or qualities are required?
To be eligible for this role you must live in Scotland, you must not be on any other national training programme or in receipt of government funding such as SAAS. You must not have previously achieved an SVQ at SCQF level 6 or higher.
We are looking for an apprentice who wants to provide and excellent customer service and has an interest in social housing. You will need to be organised and able to meet deadlines, and be able to adapt to changing priorities. Communication is a key part of this role and you’ll need to have confidence in communicating over the phone and via email with customers, or be comfortable that you can gain confidence in this area over time. Good IT skills are important, you’ll be using Microsoft applications such as Word and Outlook and learning housing specific IT systems. You’ll also need to have good attention to detail and be able to follow instructions accurately.
We're looking for an apprentice to start their work placement in September 2025, with the apprenticeship study expected to start in March 2026.
The full Role Profile and application guidance can be found here: Housing Apprentice
About Clyde Valley Housing Association
We have more information about Clyde Valley in our Housing Apprentice Pack – we recommend that you read this in full before applying, there’s some guidance about how to apply and what we’re looking for in there too. The pack contains some career information if you’d like to find out more about careers in social housing. There’s also an accessibility statement at the end of the pack which gives you some more information about the detail of the job role.
Applications need to be received by 9am on Tuesday 17th June 2025.
Interviews are expected to take place on Friday 27th June
The key benefits of the job are:
* Starting salary of £22,994 (there is an annual salary increase in April)
* 25 days holiday plus 15 bank holidays per year
* Flexible working, including agile leave days
* An on-site gym
* Employer pension contributions of 9.6%
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