Are you a confident communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy supporting people through challenging situations? If so, we have an excellent opportunity for you.
Our client, a well-established and reputable financial services company, is seeking a Customer Service Coordinator to join their dynamic team. You'll be working in a professional and inclusive environment where teamwork and attention to detail are key.
The Role
As a Customer Service Coordinator, you'll play a crucial role in supporting customers throughout their agreements. You'll handle a range of enquiries - some of which may involve sensitive or complex situations - and ensure that each customer receives the highest standard of care and support.
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency
Respond to customer emails and written correspondence in a timely manner
Accurately maintain records of customer interactions and account updates
Support customers in financial difficulty or challenging personal circumstances with care and discretion
Ensure compliance with company policies and relevant regulatory requirements
Liaise with third-party partners as needed for account resolution
Identify and escalate potential fraud or hard-to-contact accounts
Meet internal quality and service standardsWhat We're Looking For
Previous experience in a customer service or financial services role
Excellent verbal and written communication skills
Organised and able to manage multiple tasks in a deadline-driven environment
A compassionate, resilient team player with a strong attention to detail
Awareness of regulatory standards and consumer duty (desirable)
Willingness to undergo background screening including a DBS and financial checkWhat's on Offer
Hybrid working pattern (3 days in office, 2 days remote)
Flexible daily start time (between 07:00 and 11:00)
Early finish on Fridays
Supportive team environment with ongoing development opportunities
Inclusive company culture that values individuality and diversity
Comprehensive benefits packageBy applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data