Who are Cardo Group?
Who We Are
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently recruiting for an Operations Manager to join our team in Slough.
You will lead, manage, and continuously improve operational services within the social housing function, ensuring the delivery of safe, well-maintained homes, excellent tenant experiences, and compliance with all legal, regulatory, and contractual obligations.
The Operations Manager will oversee day-to-day service delivery, manage performance targets, and foster a culture of customer care, accountability, and continuous improvement.
Accountabilities/Responsibilities
Service Delivery & Performance Management
* Oversee housing operations, including tenancy management, rent collection, repairs, maintenance, and void turnaround.
* Monitor service delivery against KPIs, SLAs, and regulatory standards (e.g., Regulator of Social Housing, Housing Ombudsman).
* Develop and implement operational plans to improve efficiency, tenant satisfaction, and value for money.
* Ensure repairs and maintenance are delivered effectively, prioritising health and safety.
Leadership & People Management
* Lead, motivate, and develop operational teams (e.g., housing officers, maintenance staff, customer service teams).
* Conduct regular one-to-ones, appraisals, and training needs analysis.
* Promote a positive, inclusive, and accountable working culture.
Compliance & Risk Management
* Ensure compliance with housing legislation, health and safety regulations, safeguarding policies, and data protection.
* Monitor and manage operational risks, escalating where necessary.
* Ensure all contractors and suppliers meet required quality and safety standards.
Customer Engagement & Service Improvement
* Drive customer-focused service delivery and tenant engagement initiatives.
* Respond to escalated complaints and resolve complex tenant issues.
* Actively use tenant feedback to shape service improvements.
Budget & Resource Management
* Manage operational budgets effectively, ensuring value for money.
* Monitor expenditure and report on variances.
* Negotiate with suppliers and contractors to secure cost-effective services.
Key Skills & Experience
* Proven track record in housing operations or a related field (social housing, property management, local authority housing).
* Strong leadership and people management skills.
* Excellent knowledge of housing law, compliance standards, and regulatory requirements.
* Strong analytical and problem-solving skills.
* Excellent communication, negotiation, and conflict resolution skills.
* Experience in budget management and delivering cost-effective services.
* Knowledge of asset management, repairs, and maintenance best practice.
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Company: Cardo Group
Job Type: Permanent
Job Location: Slough
Position: Operations Manager #J-18808-Ljbffr