Clinical -Health Connector - Health on the High Street
The Health Connector will play a vital role in ensuring the public of Buckinghamshire receive the right care, in the right place, at the right time. You will be responsible for welcoming, coordinating and managing all incoming contacts coming into the Health on the High Street sites, ensuring every interaction contributes to improved health outcomes - Making Every Contact Count (MECC).
In this role, you will guide the public to appropriate services and healthcare professionals, delivering a high-quality, patient-centric experience. You will provide telephone and administrative support, demonstrating exceptional communication skills and the ability to work efficiently under pressure in a fast-paced environment. Proficiency in IT systems, digital platforms, and communication channels - including telephone, online, and chat services - is essential.
With a comprehensive induction, you will become an integral part of our dynamic health hub, working collaboratively within a multi-skilled team committed to putting people of all ages first.
Main duties of the job
Key Responsibilities:
* Assist in the collection and management of health-related data.
* Provide exceptional customer service to patients and visitors.
* Support the healthcare team in various administrative tasks.
* Ensure accurate and timely documentation of patient information.
Requirements:
* Previous experience in data collection and customer services is highly advantageous.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team environment.
* Attention to detail and organisational skills.
About us
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
Education, qualifications and training
* Educated to GCSE Level (or equivalent) with a pass in English and Maths
* Good keyboard and Literacy skills
* Willingness to undertake training
* Ability to use electronic recording systems
Experience
* Good office/administrative procedures and skills
* Previous experience of working in a multidisciplinary team environment, and have a good team work ethic
* Ability to work under pressure
* Excellent interpersonal skills and a passion for working face to face with the public
* Ability to work flexibly and able to use own iniative
* Understands the concept of confidentiality and the standards of conduct and care
* Has an insight into possible health inequalities that the public may present to them daily
Skills, abilities and knowledge
* Excellent interpersonal skills and a passion for working face to face with the public
* Ability to work flexibly and able to use own iniative
* Understands the concept of confidentiality and the standards of conduct and care
* Conversant in the 7 C's of communication and the CARE values of the organisation
Special Circumstances
* Ability to work across sites and access to own transport
* At times maybe be required to work alone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Unit 33, Aylesbury and Wycombe Library
Friars square shopping Centre Aylesbury and Eden Shopping Centre Wycombe
£24,625 to £25,674 a yearper annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
434-CR7254960
Job locations
Unit 33, Aylesbury and Wycombe Library
Friars square shopping Centre Aylesbury and Eden Shopping Centre Wycombe
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