IT Services Manager | Somerset, South West England | Hybrid Type: Full-Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UK’s most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy. This is a standout opportunity to work at the heart of the clean energy revolution—managing complex, business-critical IT systems that power long-term environmental impact and national progress. Role Purpose As the IT Services Manager, you’ll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, you’ll ensure safe and efficient operations that align with strategic business needs. You’ll serve as the primary IT contact, collaborating closely with project stakeholders and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. Key Responsibilities ✅ Manage and maintain service support for key project requirements ✅ Provide intelligent oversight for all infrastructure and applications—ensuring regulatory compliance ✅ Collaborate with suppliers to close service gaps and ensure robust delivery ✅ Monitor and enforce SLAs aligned with business objectives ✅ Identify and implement service improvement opportunities ✅ Recommend cost-effective delivery models aligned with business drivers ✅ Escalate and resolve IT service issues through structured communication ✅ Manage service performance metrics, reporting, and compliance ✅ Coordinate change management with minimal business disruption ✅ Oversee third-party contracts and ensure successful service transitions ✅ Allocate resources effectively across multiple projects ✅ Build strong relationships with stakeholders and third-party providers ✅ Deliver clear, timely reports, financial tracking, and risk assessments ✅ Drive a culture of continuous improvement, knowledge sharing, and operational excellence What You Bring ✔ Degree in IT, Computer Science, or relevant field ✔ Accredited in ITIL, Prince2, APMP, or equivalent ✔ Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent residency ✔ Strong background in system administration and IT service delivery ✔ Proven record of managing large-scale IT operations and budgets ✔ Skilled in vendor management and third-party collaboration ✔ Expertise in SLA development, compliance, and service assurance ✔ Confident using tools like Azure DevOps, JIRA, and agile frameworks ✔ Excellent communicator with high emotional intelligence and influence ✔ Strong commercial awareness and analytical thinking ✔ Driven by a passion for innovation, sustainability, and quality delivery ✔ Able to manage multiple stakeholders and projects in parallel Key Deliverables Effective service management aligned with requirements Oversight of licensing schedules, cost tracking, and accruals Coordination of dependencies, risks, reporting, and finance support Planning and execution of meetings, assurance processes, and documentation Seamless service delivery from implementation to live operations Location & Working Pattern You’ll be expected to work on site just 2 days per week If you live more than 1.5 hours away, you may qualify for a travel allowance If you need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy / sustainability project, helping the UK to achieve it's zero carbon target