Description:
* Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
* Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
* Work includes L1 and L2/basic and intermediate level troubleshooting
* Demonstrated technical understanding of a broad range IT infrastructure environments
* Strong understanding of effective customer service
* Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
* Ability to troubleshoot and resolve desktop hardware faults
* Build new laptop and have sufficient knowledge on the imaging process
* Mobile support: iOS and Android
* Basic printer support