Cars2 are a highly successful family-owned motor retailer based in West and South Yorkshire, delivering exceptional cars sales and aftersales service since 2006. We are now part of a government employee ownership scheme which is a fantastic benefit to any Cars2 staff member.
We are looking for a Service Advisor in Wakefield Area to join our team. As a Service Advisor, you will be responsible for greeting and liaising with customers, answering the telephone, informing customers of workshop progress, coordinating with the workshop and other internal departments, explaining detailed works carried out on customer vehicles, raising invoices, and taking payments from customers.
The ideal candidate will have previous experience in the motor trade, with a passion for the industry and the desire to build a successful career. You will have excellent customer care skills, an approachable and confident personality, and the ability to communicate professionally with customers face-to-face.
Responsibilities:
* Greeting and liaising with customers
* Answering the telephone
* Informing customers of workshop progress
* Coordinating with the workshop and other internal departments
* Explaining detailed works carried out on customer vehicles
* Raising invoices
* Taking payments from customers
* Maintaining our customer database
Requirements:
* Previous experience within the VAG, Renault, Nissan or Hyundai Group is desirable, but not essential
* Excellent standard of customer care
* Approachable and confident personality
* Ability to communicate professionally with customers face-to-face
* Strong interpersonal skills and ability to adapt communication styles to different audiences
* Proficient use of computers and a quick learner of new computer systems
* Initiative
* Educated to GCSE level as a minimum – Maths and English A* to C (or equivalent) is essential, whilst Science and ICT are desirable
We offer a competitive salary of up to £30,000, 33 days holiday (inclusive of bank holidays), company pension + life insurance + retail/restaurant/holiday/lifestyle discount scheme, and strong career prospects with a reputable brand.
Cars2 Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a fair and inclusive workplace and welcome applications from diverse candidates.
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