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Technical support analyst

Bournemouth
Referment
Technical support analyst
£45,000 - £55,000 a year
Posted: 1 October
Offer description

Referment is working with a global FinTech firm that provides cutting-edge financial data solutions to hedge funds, private equity firms, and asset managers. They're looking to hire a
Data Support Analyst
with strong technical and analytical skills to join their expanding team.

This is a fantastic opportunity for someone with 2+ years' experience in data support and monitoring who thrives in a client-facing role, enjoys problem-solving, and wants to work at the intersection of technology and financial data.

What You'll Be Doing

* Monitoring and validating large sets of financial data, resolving issues such as missing, delayed, or duplicate records
* Managing and troubleshooting the onboarding of new clients, including user setup, reference data workflows, and configuration tasks
* Investigating and resolving data issues using SQL and advanced Excel
* Communicating directly with data providers and clients to ensure timely and accurate data delivery
* Submitting bug reports, collaborating with Development teams, and testing new features for data extraction and monitoring
* Creating and maintaining user manuals, wiki articles, and knowledge-sharing resources
* Working closely with project managers to support successful client implementations

What You'll Bring

* 2+ years' experience in data monitoring, support, or operations
* Strong technical skills: SQL scripting (MS SQL), RegEx, advanced Excel
* Experience with Zendesk, Jira, Git (Git Flow), and TFS
* Background in supporting financial data or FinTech applications
* Excellent communication and interpersonal skills — able to liaise confidently with clients, data providers, and internal teams
* Highly organized, detail-oriented, and able to manage multiple tasks under pressure

Why join?

* Be part of a high-growth FinTech firm working with leading hedge funds and asset managers
* Play a key role in ensuring the accuracy and reliability of mission-critical financial data
* Competitive compensation package with strong progression opportunities
* Collaborative, client-facing role with direct exposure to the investment management industry

If you're a data-driven problem solver and quick thinker with a passion for financial technology, this is a fantastic chance to grow your career in the FinTech space.

Apply now via Referment to be considered for this opportunity.


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