We are looking for an experienced Security‑led Front of House/Brand Ambassador to join our STARS team at a high‑profile client site in Yeovil, BA22 8UZ. The role involves delivering a consistently high‑end, discreet, and security‑focused hosting experience to visitors, guests and employees while acting as the central point of contact for all front‑of‑house operations.
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner.
* Deliver a consistently high‑end customer‑focused experience.
* Embody a high‑performance approach and encourage colleagues to do the same.
* Maintain the workplace (reception, lobby, office, etc.) to a high standard of visual appearance.
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the front‑of‑house environment is welcoming and safe.
* Assist in emergency situations and provide timely and accurate information.
* Respond appropriately to varying and fast‑changing priorities.
* Build strong rapport with recurring customers (client staff, visitors, contractors).
* Represent Securitas and the client organisation in a manner that reflects the values, brand identity and culture of both.
* Manage and coordinate appropriate response to out‑of‑hours alarms.
Qualifications
* Demonstrated ability to work reliably and accurately.
* Clear and confident communication skills.
* Maintains confidentiality and professional conduct.
* Attention to detail with strong organisational and prioritisation skills in a dynamic environment.
* Proven ability to follow structured processes.
* Ability to obtain National Security Clearance – applicants must be sole UK nationals (British citizens only).
* Right to work in the UK.
* Minimum 5‑year checkable work/education background.
Essential Skills
* Highest quality personal appearance.
* Flexible, professional and adept at working under pressure.
* Outstanding written, verbal and oral communication skills.
* Customer‑oriented with a passion for high‑level service.
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive.
* Punctual and trustworthy.
* Able to use initiative and highly adaptable.
* Experience in Customer Service, Front of House, Concierge, Hosting or customer‑facing roles ideally within a corporate environment.
* Demonstrate the values of integrity, vigilance and helpfulness that Securitas prides itself on.
Working Hours & Compensation
* Mon – Fri schedule with two shift patterns: 07:00 – 13:00 and 13:00 – 19:00.
* Flexibility to work both shifts as required is highly desirable.
* 30 hours per week.
* £17.50 per hour.
* Start date: 24th August.
Additional Information
* We operate a strict zero‑tolerance drug and alcohol policy. All employees are expected to report to work free from the influence of drugs and alcohol. Random and for‑cause drug and alcohol testing may be carried out in accordance with company policy.
Benefits
* Company pension and advice and planning.
* Life assurance scheme.
* Discounted gym memberships.
* Wellness advice and support – including financial, emotional and physical.
* Dental and physical health plans.
* Cycle to work scheme.
* Car lease and new car purchasing schemes.
* Discounts on high‑street brands, online shopping, holidays and Arriva bus travel.
* Mortgage advice.
* Payroll ISA's.
* Eligibility for Costco Membership.
Equal Opportunity & Diversity Statement
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women’s Day, Pride and Black History Month.
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