Overview
Title: Cafe Supervisor
Location: Filton, Bristol
Salary: £27,500
Company and Role Summary
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? This role is for a Cafe Supervisor who supports their team to exceed expectations and deliver exceptional experiences in hospitality.
Benefits
* 28 Days holiday including bank holidays
* Birthday leave
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Free on-site parking
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts via Perkbox (high street, holidays & cinema)
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Job Description
* Supervision and Training – recruit, train, and supervise a small team. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
* Quality Control – monitor food quality, presentation, and service standards to meet or exceed customer expectations.
* Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee event flow, food service, beverage distribution, and guest interactions. Manage inventory and order supplies to maintain stock levels.
* Customer Service – foster positive relationships with clients and guests, address inquiries and dietary requirements with professionalism. Solicit feedback to continuously improve catering services.
Qualifications
* Previous experience commensurate with the role
* Passion for food and customer service
* Enjoy supervising, training, and supporting a team
* Understanding of delegation and influencing skills
* Excellent organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Adaptability with a solution-oriented mindset
* Alignment with BaxterStorey core values
Additional Information
For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus and friendly teams to deliver hospitality experiences. We seek the brightest and best to join us and support you in building a rewarding hospitality career. We are committed to an inclusive environment and encourage applications from all backgrounds.
Equal Opportunity
BaxterStorey is committed to equity, diversity and inclusion within our workforce. We aim to be representative of all sections of society and ensure all employees feel respected and able to give their best.
Join us and bring your unique perspective to our team.
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