Office based role to support management of a set leasehold portfolio.
Duties:
* Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency – forwarding to PMs if necessary.
* Providing prompt and courteous responses to inbound emails
* Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.
* Prepare and distribute correspondence and reports
* Work within a team to manage a group mailbox
* Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.
* Projects – work closely with Leasehold Surveyor on issuing section 20 notices
* Conveyancing – work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.
* Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.
* Ongoing assistance in management of company's GDPR requirements
* Ensure the team diary appropriately in line with Lone Working policy
* CDM management – ongoing support to Head of Property Management & Property Director with CDM project
* Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.
* Assistance on preparation, presentation and distribution of Service Charge budgets
* Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM
* Occasional meet / greet of visitors to the office
* Other tasks as requested by Senior Managers
Skills:
* Strong office administration skills
* Excellent phone etiquette and customer service skills
* Proficient in data entry and record keeping
* Excellent time management and organisational skills
* Proven property industry experience
* Experience with property management software, such as Resident/Acquaint is preferred but not required
Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year
Experience:
* Customer service: 2 years (preferred)
Work Location: In person