Job DescriptionConnells Group have a great opportunity for a customer service professional to join their busy Rent & Legal Insurance team in Leighton Buzzard. Our Insurance Administrators proactively manage rental insurance claims on behalf of our Landlords using the Connells Group Lettings service. Their aim is to provide a service that surpasses all customer expectations.You will be responsible for:
* Liaising with our third party insurer and solicitor as necessary to initiate and manage ongoing claims.
* Communicating claims updates to the customer and collaborating with them to reach informed decisions on the necessary course of action.
* Handling incoming queries via phone and email from internal and external stakeholders.
* Loading/checking new policies and ensuring that premium charges are raised correctly.
* Ensuring all claim payments are correctly identified and allocated to the customer.
* Preparing fortnightly policy listings.
* To maximise the collection of unpaid rent arrears and policy premiums through communicating with the debtor via telephone, e-mail and SMS.
* Ad hoc duties as required by line manager.
Your experience and skills will include:
1. Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail.
2. Strong systems expe...