About Henshaws Henshaws is a northern charity that empowers people living with sight loss and other disabilities to achieve independence and fulfilment. Through our community services, education, and training, we help people build skills, develop confidence, and live the life they want. The Opportunity We are looking for an enthusiastic and curious IT and AI Apprentice Technician to join our Harrogate team. This is a unique opportunity to combine hands-on technical experience with formal training on the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship. You’ll play an active role in maintaining reliable, secure IT services across the charity while learning about cloud systems, cybersecurity, and the ethical use of AI. You’ll help test and embed tools like Microsoft Copilot and Power Automate to improve digital inclusion, accessibility, and efficiency across our organisation. Location: Harrogate Contract: Fixed term, 18 months Hours: 38 hours per week, 52 weeks per year Salary: £12.21 per hour Closing date: Monday 17 November 2025, 12 noon What You’ll Be Doing • Providing first-line IT support and resolving user issues • Installing, updating, and maintaining devices and systems • Supporting Microsoft 365, Azure Active Directory (Entra ID), and Intune administration • Monitoring networks, backups, and security compliance • Helping introduce AI and automation tools to improve day-to-day processes • Maintaining IT documentation, assets, and records • Supporting digital and IT projects across Henshaws, including events and training delivery • Contributing to research on new technology and accessibility innovation What You’ll Learn Through your apprenticeship, you’ll gain: • Technical knowledge of Microsoft Azure, 365, and cloud systems • Hands-on experience in cybersecurity, data protection, and device management • Practical exposure to AI and automation in real-world scenarios • Strong communication, problem-solving, and teamwork skills About You We’re looking for someone who: • Has GCSEs (or equivalent) including English and Maths at grade 4 or above • Is eligible and ready to enrol on the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship • Has an interest in IT, cloud computing, or emerging technologies • Enjoys problem-solving and supporting others • Is aware of cybersecurity and data protection basics • Has a flexible, can-do approach and good communication skills Why Join Us At Henshaws, our values are Ambition, Respect, and Empowerment. You’ll work in a supportive environment that encourages you to grow, learn, and make a difference. This apprenticeship is ideal for someone who wants to start a meaningful IT career while helping others lead more independent lives.