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Company Overview
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
Our vision at EQ is to be the leading global share registrar, offering complementary services to our clients. Our core values—TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVE—form the foundation of our success. There has never been a better time to join EQ.
Job Description
As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers. You will support your team, identify process improvements, and demonstrate initiative, judgment, and certainty. A strong understanding of pensions legislation, regulatory, and HMRC requirements is essential. You will also take on additional responsibilities such as training, coaching, and representing the team on projects.
Business Functions
Equiniti supports well-known UK brands and public sector organizations in managing complex, regulated administration tasks related to pensions, payroll, and payments. Our services are often mission-critical but not core to our clients' operations, allowing them to focus on their primary activities. We support eight million pension scheme members and process payments exceeding £21bn annually, including major schemes like the NHS and Armed Forces Veterans.
Core Duties and Responsibilities
* Providing administration services to customers, adhering to service levels and quality targets.
* Completing, checking, auditing casework, and providing feedback, coaching, and training to colleagues.
* Engaging with client contacts to resolve complex enquiries using pension knowledge.
* Offering technical guidance to team members and supporting process improvements to enhance output and customer service.
Skills, Attributes, and Behaviour
* Minimum of 12 months experience in senior pensions administration.
* Excellent attention to detail and ability to follow processes and procedures.
* Strong communication skills (written and oral) with a focus on customer service.
* Proven track record of quality, timely delivery, and strong numeracy and literacy skills.
* Ability to develop positive working relationships.
* Strong IT skills and willingness to learn new systems.
Employee Benefits
* 28 days + 8 bank holidays, with options to buy additional days.
* Annual cash benefit towards flexible benefits (dental, gym, extra holidays).
* 4x Life Assurance.
* Company sick pay (2 months full pay, 2 months half pay, post-probation).
* Matched pension scheme (up to 10% from both employee and employer).
* Retail discounts (EQ Wins).
* Maternity/adoption leave of 3 months full pay, return-to-work bonus, and paid paternity leave.
We are committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage status.
Please note employment is subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.
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