Team Manager, Hybrid - Edinburgh
Summary of the role
A FCA regulated life & pensions service provider are seeking a dedicated Team Manager to join the company. They are looking for someone to play a pivotal role in coaching, motivating, and inspiring their Customer Operations Representatives to deliver outstanding service to their customers. This is more than just a managerial role? it's about empowering your team to succeed while driving continuous improvement and ensuring we meet their operational goals.
What you'll be doing
1. Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
2. Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
3. Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
4. Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
5. Use data analytics to make informed decisions, track performance, and identify areas for team development.
6. Develop and implement training plans to ensure your team's skills are always aligned with business needs.
7. Continuo...