Job Description
About the role
As a Customer Service Specialist, you will support Avery Dennison's customers by providing accurate and complete information that meets their needs. You will address customer inquiries, requests, and complaints to successful resolution or escalation, including order management, quality, and lead times. You will proactively think ahead to anticipate needs, opportunities, and concerns from the customers you support and take action accordingly.
Key Responsibilities
* Address customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times.
* Understand Avery Dennison's products, solutions, and services and apply this knowledge in solving customer needs.
* Collaborate with multiple departments, including sales, order entry, finance, and operations, to receive and share required information.
* Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products.
* Proactively think ahead to anticipate needs, opportunities, and concerns from the customers you support and proactively take action accordingly.
Qualifications
* Proven experience in problem solving and problem resolution within a customer-facing environment.
* Strong verbal and written communication skills, including active listening.
* Detail-oriented with the ability to maintain accuracy while following standard operating procedures.
* Ability to create and leverage connections across different departments to meet customer requirements.
* Resilience and adaptability to handle complex customer inquiries and changing priorities.
Additional Information
What we offer
What We Offer Here's a glimpse of the great benefits you can expect:
* Health & Financial Security: Enjoy Health and Life Insurance, a Cash Health Plan and a Pension.
* Time Off & Flexibility: Benefit from 25 vacation days, plus statutory bank holidays, Parental leave, family-friendly policies, and Flexible working arrangements, including shift working.
* Well-being & Development: Access to our Employee Assistance Program, our Wellbeing Policy, and Indivudual Development Discussions for your career growth.
* On-site Perks: Take advantage of free onsite parking, free to use electric car charge points, a Cycle to Work scheme, and a comfortable on-site break area.
Why join Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at Our Thermopatch Sports location, moved into in March 2025, is a brand new state of the art, collaborative and dynamic environment that supports our Apparel division and employs approximately 30 talented individuals. Here, we produce Heat Transfer Labels for world-class brands such as Arsenal FC.. Key functions at this site include Production, Application, Distribution, Sales, Customer Service, Finance, EHS, and Supply Chain, offering diverse career paths and opportunities for growth.
Equal Opportunity Employer
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.