Housing Resolutions Officer
Rate of pay: £21.41 PAYE or £28.19 umbrella
Location: HA9
Job Type: Full-time temporary role
Contract End Date: 31/10/2026 with possible extensionWe are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups.
Day-to-day of the role:
Visit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities.
Collaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices.
Refer households to relevant agencies for additional support, including employment, training, and social services.
Provide guidance on employment opportunities and benefit entitlement in light of welfare reforms.
Enforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour.
Investigate domestic violence cases and manage safety risks for affected households.
Promote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions.
Conduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies.
Respond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards.Required Skills & Qualifications:
Proven experience in housing or a related field, particularly in advising and supporting vulnerable groups.
Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
Excellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Proficient in IT, including Microsoft Office and housing management systems.
Must be able to travel extensively within and potentially outside the borough for property visits.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role