Salary: £42,000 - 45,000 per year Requirements: Detailed IT Support or Service Desk background Experience handling escalations, ideally within an MSP environment Strong troubleshooting skills across Windows Server, Active Directory, networking fundamentals, and cloud platforms (Microsoft 365/Azure) Understanding of security tooling, SIEM, EDR, vulnerability/incident management CompTIA Security, Microsoft Azure Fundamentals/Administrator, and ITIL Foundation accreditation preferred Exceptional interpersonal skills Good written and verbal communication skills Familiarity with working to SLAs Responsibilities: Deal with escalations and incidents Investigate and troubleshoot complex technical issues Ensure timely and effective resolution of incidents Maintain excellent communication with stakeholders at all levels Pick up incidents and issues from the 1st line support team Technologies: Active Directory Azure Cloud Support ITIL Microsoft 365 Security Windows Office 365 More: We are an expanding Managed Service Provider (MSP) based in Maidenhead, Berks, offering a dynamic work environment with occasional hybrid work and travel. Our team values strong interpersonal skills and effective communication. We offer a starting salary of up to £45,000, along with additional benefits. last updated 4 week of 2026