Job Title: Temporary Income Officer Location: Staffordshire
Contract: 23 months (Temporary)
Working Pattern: Hybrid 2 days in the office, remainder remote
Start Date: Immediate
About the Role We are recruiting on behalf of our client for a Temporary Income Officer to join their team for a short-term assignment. This is an excellent opportunity for someone with experience in income management and tenant support to make a real impact in the community.
As an Income Officer, you will be responsible for managing rent arrears, negotiating payment plans, and providing financial guidance to tenants. Youll work closely with tenants to ensure sustainable solutions while maintaining compliance with policies and regulations.
Key Responsibilities Monitor and manage rent accounts to reduce arrears in line with organisational policies
Communicate with tenants via phone, email, and face-to-face to agree on realistic payment plans
Provide advice on rent obligations and signpost tenants to welfare benefits or debt support services
Collaborate with internal teams and external agencies to resolve complex cases
Maintain accurate records using income management systems
Prepare reports and contribute to income collection campaigns
Support interventions to prevent evictions and promote tenant well-being
What Were Looking For Essential:
Experience managing rent arrears or income collection in a housing or financial setting
Excellent communication skills with a compassionate and professional approach
Knowledge of welfare benefits and financial assistance options
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