Role: ServiceNow platform administrator / developer
Role Description: A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.
Preferred Requirements:
ServiceNow System Administrator Certification
ServiceNow Implementation Specialist Certification
Experience working with ServiceNow domains
SC cleared or eligibility to get it.
Primary Responsibilities include:
Monitor platform health and performance; apply patches and upgrades.
Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
Ensure compliance with organisational standards and security policies.
Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
Develop workflows, forms, and scripts to automate processes.
Manage notifications, UI pages, and dashboards
Create and manage user roles, groups, and ACLs.
Maintain CMDB health and data integrity.
Implement ITIL best practices for service management.
Analyse current processes and propose automation opportunities.
Support agile development and iterative enhancements.
Maintain technical documentation and knowledge base.
Provide training and guidance to end-users and stakeholders.
Strong knowledge of ServiceNow Core and Platform modules.
Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
Experience with Agile/SCRUM project management methodologies
Experience with workflow design, integrations, and performance tuning.
Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
At least 4 to 5 years of hands-on ServiceNow administration and development experience.
Exposure to incident/problem/change management and service catalog development.
Background in troubleshooting and optimising workflows and scripts
Gather requirements, design, develop, and maintain application integration with any third-party applications
Provides external client-facing consulting services within a technology-focused practice
Design, develop, and maintain custom code for all ServiceNow modules
Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications
Strong process management & project management skills.
Mandatory Skills: ServiceNow - SaaS .