Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client are looking for a Temporary Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries. Fully Office-based - Mon-Fri 9am-6pm Key Responsibilities As a Pharmacy Inbound Call Assistant, you’ll be the first point of contact for patients and healthcare professionals. You’ll handle incoming calls and emails regarding prescriptions, ensuring all queries are managed efficiently, accurately, and with empathy. Your role will include: * Responding to calls and emails regarding prescription queries. * Supporting administrative and data-entry tasks as directed by your line manager. * Maintaining accurate and confidential patient records. * Delivering excellent service and communication at all times Key attributes * Proven experience in a customer service or call centre environment (healthcare experience is a bonus). * Excellent verbal and written communication skills. * The ability to stay calm, professional, and empathetic under pressure. * Good computer literacy and familiarity with Microsoft Office and basic CRM systems. * A logical and organ...