Job Description
Customer Care Advisor
* £25,635 per annum plus additional benefits.
* 37 hours per week.
* Permanent Role.
* Location: Home-based with occasional travel to the office in Dorchester or Williton; therefore commutable distance from office would be advantageous.
* The closing date for applications: 23rd December 25 (Midday)
* Please note that we are unable to provide visa sponsorship for this role. Applicants must already have the right to work in the UK without the need for sponsorship and able to attend office visits at our Magna sites.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The Role:
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our vision of creating great homes together.
What you take care of:
* Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
* Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
* Using IT systems to provide solutions and help answer queries.
* Liaising with contractors and wider work colleagues and partners. A full Job Profile is attached to this advert.
What you need to be successful:
* Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
* IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
* Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
* Act calm under pressure and spot trends – role modelling what great customer experience looks like.
* Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
* Full training will be provided (Training will take place on site and virtually).
Applicants with transferable skills are encouraged to apply.
Magna Benefits:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
* Pension matched up to 8%.
* Employee assistance & Health Care Cash Plan.
* Learning and Development.
* Company sick pay.
* Wellbeing Portal and Colleague Voice.
* Mileage and Agile working.
* Paid day a year to volunteer.
* Rental / Stamp Duty Loan and Credit Union.
* Discounts on entertainment, high street shops and grocery shopping.
* Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition
Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.