Business Account Manager
Location:
Crewe
Reports to:
Head of Account Management
Type:
Full-time
About CAN Solutions
At CAN Solutions, we partner with leading network providers to deliver tailored connectivity and communication solutions for businesses across the UK. We pride ourselves on providing outstanding service, long-term partnerships, and innovative solutions that help our customers thrive.
We are now looking for an experienced
Business Account Manager
to take ownership of an existing portfolio of accounts, ensuring they are nurtured, supported, and grown.
Role Overview
As a
Business Account Manager
, you'll be responsible for managing and developing a portfolio of existing business customers. Your focus will be on building strong relationships, identifying opportunities for growth, and ensuring that our clients get maximum value from their partnership with CAN Solutions.
You'll have clear performance targets, but we'll equip you with all the tools, training, and support you need not just to hit them, but to exceed them.
Key Responsibilities
* Account Management
– Act as the main point of contact for a portfolio of existing business accounts.
* Relationship Building
– Develop strong, long-term relationships with clients at all levels.
* Growth & Retention
– Identify upsell and cross-sell opportunities while ensuring account retention and customer satisfaction.
* Target Achievement
– Work towards quarterly revenue and retention targets.
* Pipeline Management
– Maintain an accurate record of opportunities, forecasts, and client interactions within the CRM system.
* Solution Selling
– Understand customer needs and propose tailored CAN Solutions services that deliver value.
* Reporting & Insights
– Provide regular account updates, progress reports, and insights to the Head od Account Management
* Customer Advocacy
– Be the voice of the customer internally, ensuring their needs are met and exceeded.
What We're Looking For
* Proven experience in account management, preferably in telecoms, IT, or a B2B services environment.
* Strong communication, negotiation, and relationship-building skills.
* Target-driven with a proactive, self-motivated approach.
* Ability to manage multiple accounts while delivering excellent service.
* Commercial awareness and a passion for helping businesses grow.
What We Offer
* Ready-made portfolio
of existing ( Happy ) clients to manage from day one.
* Full training, tools, and ongoing support
to set you up for success.
* Competitive base salary with a realistic OTE of £50k+
.
* Continuous personal and professional development
to help you grow.
* Supportive team culture
where success is recognised and celebrated.
* Company perks & incentives
, including performance rewards.
* Generous holidays
,
pension contributions
, and a
3pm Friday finish
to kick-start your weekend early.
Career Progression
At CAN Solutions, we believe in rewarding talent and ambition. High-performing Business Account Managers will have the opportunity to progress into:
* Senior Account Manager
– with responsibility for larger, more complex accounts.
* Strategic Accounts / Enterprise Role
– managing high-value clients with bespoke requirements.
* Your career path will be supported with regular reviews, development plans, and opportunities to take on new challenges as the business continues to grow.