This role is part of an exciting new national project – Consumer Energy Debt Advice (CEDA) service, which is a fully digital (primarily telephone, with possible scope for webchat delivery in future) debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients. This is expected to be a high-volume project (specific KPIs to be established), providing tailored advice over the telephone to meet client needs.
There's no 'average' call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team of social welfare law advisers, including our existing money advice team.
This is a fantastic opportunity for personal and professional development, where you will be fully trained and supported in this role, both through national 'classroom' based training, on the job shadowing and internal training, and other development opportunities, including opportunities to obtain the Certificate in Money Advice Practice (CertMAP); the leading debt advice qualification for debt advisers in England, Wales and Northern Ireland.