Sales Order Administrator - Abingdon, Oxfordshire
The rewards
* £28,000 per annum
* Hybrid working
Hours
* Monday to Friday, 9:00am–5:00pm
The role of Sales Order Administrator
* Processing orders received from customers via email and Amazon portal
* Liaising between the customer services department and the wider organisation, particularly the sales department
* Maintaining mechanisms for surveying and measuring customer satisfaction and feeding back to internal teams
* Using the CRM system to receive, assess, analyse, resolve, and document customer issues and complaints
* Generating daily metrics reports for the CEO and Finance Manager
* Assisting with issuing credit note requests through the approval process
* Responding to queries and complaints from end users (Amazon, eBay, Shopify customers)
* Ensuring compliance with relevant codes, legislation, and procedures including health and safety
The ideal Sales Order Administrator
* Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
* Excellent written and verbal communication in English
* Good understanding of administration and the office environment
* An understanding of compliance issues and how a customer service team works
* Good analytical, interpersonal, organisational, and problem-solving skills
* Ability to work under pressure with strong time-management skills
* Able to work independently and as part of a team
#J-18808-Ljbffr