Overview
Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work. If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading.
We are currently looking for a Business Support Coordinator to join our thriving Business Support team, based in our Manchester office. This is a key, varied role supporting our audit teams, coordinating tender documentation, and providing professional front-of-house and administrative support. You’ll work closely with Partners, Directors and Managers, playing an important part in delivering a high-quality service to our clients.
Why Menzies? At Menzies, our culture is our cornerstone. We blend technical excellence with genuine care for our people and clients. With 700 colleagues in the UK, we’ve built a culture based on shared values and mutual respect.
Department: Operations
Location: Manchester Office
Responsibilities
1. Assistance with client tasks
2. Maintaining client information on the firm’s practice database
3. Raising fee notes based on fee forecasts and tidying codes in respect of WIP
4. Setting up new job codes in the firm’s database for each year’s audit/new services offered
5. Requesting bank letters and monitoring responses via the online platform; liaising with clients to confirm changes in details or obtain information required for new clients
6. Prepare and write tender documents for prospective clients
Reports
1. Formatting reports for clients (Audit plans and Management letters) to marketing standards
2. Preparing template reports for clients for audit teams and managers to tailor and complete
3. Reviewing departmental reports for completeness, spelling and grammar
New clients / Refreshes for existing clients
1. Assistance with completion of new client set up (Anti Money Laundering forms, conflict emails, ID checks)
2. Preparation of Engagement letters using standard templates
Meetings and travel (whole team)
1. Arranging client meetings for Partners, Directors and Managers; booking accommodation and travel
2. Booking accommodation for the audit team based on job bookings on the staff planner
3. Obtaining meeting agendas and papers for upcoming Audit Committees and Board meetings
General duties
1. Front of House cover
2. Management of all incoming and outgoing office post for the department
3. Copying, scanning, filing and archiving documentation including audit paperwork
4. Responding to requests from Partners, Directors, Managers, wider team and clients
5. Printing and binding of reports
6. Answering the phone and taking messages
7. Assisting the wider Business Support Team with requests as required
8. Creating tender documentation/presentations
9. Setting up meeting rooms/AV as needed
Skills, Knowledge and Expertise
The successful candidate will have GCSEs in English and Maths, or equivalent relevant work experience.
Essential
* Some exposure to, or an interest in, preparing and supporting tender or proposal documentation
* Strong administrative skills with good attention to detail and accuracy
* Good time-management skills with the ability to organise workload and meet deadlines
* Confident IT skills, including Microsoft Office (Word, Excel, Outlook and PowerPoint)
* Clear and professional verbal communication skills both face-to-face and over the telephone
* Comfortable using video-conferencing tools such as Microsoft Teams
* Friendly, approachable and professional manner
* A strong focus on delivering good customer and client service
* Organised, reliable and flexible, with the ability to remain calm when working to deadlines
Desirable
* Experience gained in a professional office environment, or through hospitality, retail or other customer-focused roles (helpful but not essential)
Personal Effectiveness
* Builds positive working relationships and communicates confidently with colleagues, clients and suppliers
* Produces accurate, high-quality work within agreed timescales
* Organises own work effectively, keeps others informed of progress, and takes a proactive, solutions-focused approach
Additional Information
* On very rare occasions, travel to other UK offices may be required to provide cover
Benefits
At Menzies, we know that success starts with our people. That’s why we offer:
* Career Development: From learning opportunities to career coaching, we’ll help you achieve your goals.
* Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave, to name a few.
* Flexibility That Works for You: Agile working is embedded in our culture.
* Perks That Go Beyond: From volunteering days to wellbeing initiatives, we care about your whole self.
To find out more about our benefits please read here
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